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Customer Care

Is your starter acting up?

 

     

 

Sky-Tec provides unmatched customer support for both dealers and end-users.  Besides a simple, common sense approach to friendly customer service, Sky-Tec makes it a point to provide the following services to all our dealers, FBO's, engine rebuilders, and aircraft owners, pilots & mechanics:

 

2-Year factory warranty on all starters

 

Same day turn-around goal for most starter rebuilds/overhauls (if sent via UPS)

Unlimited 800-number telephone support for pre-purchase, installation, and use & care questions 

Rebuild-Exchange program for customers who need a replacement starter in a HURRY 

Troubleshooting assistance (see our troubleshooting guide)

Support by email (info@skytecair.com)

 

Return a starter for a Factory Rebuild

 

Yes, we rebuild Sky-Tec starters.  Need to return a starter for factory rebuild?  Please obtain a Return Authorization Number here first.

 
Factory Rebuild

Program

Rebuild-Exchange Program

for customers in a hurry

Model(s) Rebuild Price Exchange Unit Charge Core Return Credit
NL (149-NL, 122-NL, 149-NLR) $255 $599 $344
NL/ec (149-NL/ec, 149-NLR/ec) $289 $679 $390
12V HT (149-12HT, 122-12HT) $289 $679 $391
24V HT 

(149-24HT, 149-HT/ec, 122-24HT, 122-HT/ec)

$314 $739 $425
12V XLT (149-12XLT, 122-12XLT) $212 $499 $287
24V XLT (149-24XLT, 122-24XLT) $255 $599 $344
12V PM/LS (149-12LS, 149-12PM, 122-12LS, 122-12PM) $225 $529 $304
24V PM/LS (149-24LS, 149-24PM, 122-24PM) $267 $629 $362
12V LSA (149-LSA, 122-LSA) $267 $629 $362
ST2 (C12ST2, C12ST2/s) $346 $769 $423
C12ST1 n/a n/a $329
C12ST3 $306 $679 $373
C24ST3 $324 $719 $395
C12ST4 $310 $689 $379
C24ST4 $333 $739 $406
C12ST5 $315 $699 $384
C24ST5 $342 $759 $417

Single Step:

Two Steps:

How to proceed: Click Here for RA

 

When the factory receives your starter, you will be contacted by phone for payment information.

  1. Call 800-476-7896
    to purchase Exchange Unit
  1. Click Here for RA to return core for credit above.*
 

Most starters ship the same day they are received 
(if received via UPS)

*Only applies to customers who completed step 1.

Sky-Tec does not buy cores.

Cores can only be sent against

previously shipped factory direct exchange purchases.

All Sky-Tec starters are rebuilt to factory new specification and carry a same-as-new 2-year factory warranty

 

Upgrades

 

Yes, we can 'upgrade' your Sky-Tec starter to a different model.  Follow the instructions for "Rebuild-Exchange Program" above.  The starter model you send in for core return credit need not be the same model you purchased on the front end of the exchange.  However, voltage and engine applicability must be the same.  

 

So, when upgrading, the credit you receive will be the Core Return Credit  for the model of starter you send in.  In other words, to upgrade from a 149-12PM to a 149-NL, your cost would be $270 ($699 Exchange Unit Charge for the outgoing 149-NL minus $329 Core Return Credit for the incoming 149-12PM core).  However, this does NOT apply when stepping down to a lower cost starter. If stepping down, your net cost for the exchange will be the same as the Rebuild Price of the starter you are stepping down to. In other words, if stepping down to a C12ST3 from a C12ST5, the net cost is $309 ($679 for the outgoing C12ST3 minus $370 for the incoming C12ST5 core).  

 

Core Eligibility

 

Sky-Tec reserves the right to disallow core credit for ANY starter returned for core credit.  Starters that will be disallowed include but are not limited to non Sky-Tec starters and Sky-Tec starters that have been serviced by any 3rd parties and/or have been serviced with non FAA PMA approved components.  Sky-Tec and/or the FAA may investigate the source of any non-conforming starters returned as cores.

 

  Customer Gallery

    Click Here to see 
     photos of some of our 
     customers' aircraft

 

Click Here to read  What our customers are saying about Sky-Tec  

 

 

  Need to Talk?

If it's about airplanes and preferably aircraft starting systems, we'd love to hear from you.

 

 

 

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